Refund Policy

At Rojgar Point (rojgarpoint.in), we are committed to providing high-quality educational resources through our Syllabus PDF Store. Our goal is to ensure that every purchase you make enhances your preparation for government examinations. We strive for excellence in the creation and delivery of our digital products.

However, we understand that issues can sometimes arise. This Refund Policy outlines the conditions under which refunds may be issued for purchases made from our Syllabus PDF Store. Please read this policy carefully before making a purchase. By completing a transaction on our store, you acknowledge that you have read, understood, and agreed to be bound by this policy.

1. Understanding Our Digital Product Refund Philosophy

Digital products, like the Syllabus PDFs offered on Rojgar Point, are fundamentally different from physical goods. Once a digital product is downloaded, it cannot truly be “returned” in the same way a physical item can. This inherent characteristic means our refund policy must be specific and address issues that genuinely prevent you from accessing or using the purchased content.

Our refund philosophy is built on fairness and customer satisfaction, primarily addressing situations where:

• There’s a verifiable technical issue preventing access.
• The product delivered is fundamentally different from what was described.

We aim to resolve any issues you encounter swiftly and justly, ensuring your trust in Rojgar Point.

2. Eligibility for a Refund: When Can You Request One?

A refund for a Syllabus PDF purchase from Rojgar Point may be considered under the following specific circumstances only:

A. Non-Delivery of the Digital Product:

• Scenario: You have successfully completed the payment process, your transaction has been confirmed, but the purchased PDF file is not delivered to your designated email address, or the download link provided on the website or in your purchase confirmation is non-functional or broken.
• Conditions:
  • You must provide proof of purchase (transaction ID, email confirmation, or screenshot of payment success).
  • You must have waited a reasonable amount of time (e.g., 2-3 hours) after successful payment for the delivery link to appear or the email to arrive.
  • You must have checked your spam/junk folders for the delivery email.
  • You must demonstrate that the download link is genuinely non-functional (e.g., providing a screenshot of an error message).

B. Technical Defect in the Downloaded PDF:

• Scenario: You successfully downloaded the PDF, but the file is corrupted, incomplete, unreadable, or severely flawed in a way that prevents its intended use. This means the content itself is inaccessible or significantly compromised due to a technical error.
• Conditions:
  • You must be able to demonstrate the defect (e.g., provide screenshots of corrupted pages, explain precisely what content is missing or unreadable).
  • The defect must be inherent to the file itself, not a problem with your device’s PDF reader software.
  • You must notify us of the defect within 7 days of the purchase date.

C. Significant Discrepancy from Product Description:

• Scenario: The purchased PDF’s content or primary subject matter is fundamentally different from what was explicitly described on the product page in our Syllabus PDF Store. For example, if you purchased a “SSC CGL Tier 1 Math Syllabus PDF” and received a “History Notes PDF” instead.
• Conditions:
  • The discrepancy must be significant and provable. Minor differences in formatting, font, or illustrative examples are generally not considered grounds for a refund.
  • You must clearly articulate the discrepancy compared to the product description.
  • You must notify us of the discrepancy within 7 days of the purchase date.

3. Non-Eligibility for a Refund: When Refunds Will Not Be Issued

Rojgar Point will generally not issue refunds under the following circumstances:

• Change of Mind: You simply changed your mind after purchase, no longer need the PDF, or found a free alternative.
• Misreading Product Description: You purchased the wrong PDF because you did not carefully read the product description, title, or details.
• Lack of Compatibility: The PDF is not compatible with your specific device, software, or operating system, and this information was not explicitly stated as a required compatibility on our product page. (Our PDFs are standard formats like .pdf and should be widely compatible).
• Difficulty in Understanding Content: You find the content difficult to understand or perceive it to be “not useful” or “not detailed enough” after purchase, unless there is a significant discrepancy from the stated product description.
• Purchase of Outdated Information (unless specified): While we strive to keep content updated, exam syllabi can change. It is the user’s responsibility to verify the latest syllabus from official sources before purchasing. Refunds will not be issued if the content aligns with the syllabus at the time of publication or as described, but a newer syllabus has since been released.
• Content Covered Elsewhere: You found similar or identical content on other websites (free or paid) after your purchase. Our PDFs offer curated, organized, and often uniquely structured content.
• Unapproved Sharing/Piracy: If it is found that the purchased PDF has been shared, distributed, or used in violation of our Terms & Conditions (e.g., uploaded to public forums, resold), any refund request will be denied, and your account may be subject to further action.
• Purchase of Bundle/Combo Offer: If you purchased a bundle or combo offer and only wish to refund a portion of it. Refunds typically apply to the entire bundle if it meets the eligibility criteria mentioned above.
• Exceeding the Notification Period: Refund requests made beyond the specified 7-day notification period (from the date of purchase) for technical defects or content discrepancies will not be entertained.

4. The Refund Request Process: Step-by-Step

If you believe your purchase qualifies for a refund based on the eligibility criteria above, please follow these steps:

• Step 1: Contact Our Support Team: Send an email to support@rojgarpoint.in or use our dedicated Contact Us form.
• Step 2: Provide Essential Information: In your refund request, you must include the following details:
  • Your Full Name: As entered during the purchase.
  • Your Email Address: The email address used for the purchase.
  • Order ID/Transaction ID: This is crucial for us to locate your purchase.
  • Date of Purchase: The exact date of the transaction.
  • Name of the PDF Product(s): The full title of the PDF you purchased.
  • Reason for Refund Request: Clearly and precisely describe the issue you are facing, referring to the eligibility criteria (e.g., “PDF not delivered,” “File corrupted,” “Content discrepancy”).
  • Supporting Evidence: Attach relevant screenshots, error messages, or any other proof that supports your claim. This is mandatory for technical defect or discrepancy claims.
• Step 3: Await Our Review: Once we receive your refund request with all necessary details, our team will review it thoroughly. This may involve:
  • Verifying your purchase.
  • Attempting to replicate the technical issue.
  • Comparing the delivered content with the product description.
  • Contacting you for additional information if needed.
• Step 4: Our Decision: We will inform you of our decision regarding your refund request within 5-7 business days of receiving all necessary information.
  • If your request is approved, we will initiate the refund process.
  • If your request is denied, we will provide you with a clear explanation for the denial.
• Step 5: Refund Processing: If a refund is approved, the refund will be processed back to the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your bank account or credit card statement, as processing times can vary depending on your bank and the payment gateway.

5. Partial Refunds

In rare cases, and at the sole discretion of Rojgar Point, a partial refund might be considered if:

• A significant portion of a multi-part PDF bundle is defective, but other parts are fully functional.
• A specific, minor, but verifiable defect exists that diminishes value but does not render the entire product unusable.

Any decision regarding a partial refund will be communicated clearly to the user.

6. Chargebacks and Dispute Resolution

Initiating a chargeback with your bank or payment provider without first attempting to resolve the issue directly with Rojgar Point is strongly discouraged. Such actions can complicate the refund process and may lead to the suspension of your Rojgar Point account, restricting future access to our services, including free content.

We encourage all users to communicate openly with us. Our aim is always to find a fair and amicable solution.

7. Changes to This Refund Policy

Rojgar Point reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on this page, and the “Last updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of our Syllabus PDF Store after any modifications signifies your acceptance of the updated Refund Policy.

8. Contact Us for Refund Inquiries

For any questions about our Refund Policy or to initiate a refund request, please use the following contact methods:

• Email: support@rojgarpoint.in
• Visit our Contact Us page:

We are here to ensure your satisfaction and provide the best possible support for your government job preparation journey.